Terms of Service

2.1. Eligibility and Authority

You represent and warrant that:

• You are at least eighteen (18) years old or the legal age of majority in Your jurisdiction, whichever is greater;
• You have full legal capacity to enter into and comply with this Agreement;
• If acting on behalf of an entity (e.g., company, organization, or institution), You have full authority to bind such entity to this Agreement and the use of the Service is authorized by the entity.

2.2. Account Registration and Security

• You agree to provide accurate, current, and complete information when creating an Account and to maintain the accuracy of such information at all times.
• You are solely responsible for maintaining the confidentiality and security of Your login credentials, including passwords and multi-factor authentication methods.
• You agree to immediately notify Us at hello@turbobulls.com of any suspected or actual unauthorized use of Your Account or any other breach of security. We shall not be liable for any loss or damage arising from Your failure to comply with this provision.

2.3. Permitted Use

You may only access and use the Service:

• For purposes expressly permitted by this Agreement;
• In compliance with all applicable local, national, and international laws, regulations, and treaties, including but not limited to data protection, consumer protection, intellectual property, and export control laws;
• In accordance with any technical documentation, usage limits, or published policies made available by Us.

2.4. Prohibited Activities Prohibited

• You agree not to, and shall not allow others to:
• Use the Service for any unlawful, infringing, defamatory, harmful, fraudulent, deceptive, or abusive purpose;
• Upload, transmit, or distribute any material that contains viruses, worms, malware, or other harmful or malicious code;
• Access or attempt to access any portion of the Service, systems, or networks without proper authorization;
• Reverse-engineer, decompile, disassemble, modify, or create derivative works based on the Service or any part thereof, unless expressly permitted by applicable law;
• Use any robot, spider, crawler, scraper, or other automated means to access the Service in a manner that imposes an unreasonable or disproportionately large load on Our infrastructure;
• Use the Service to infringe, misappropriate, or violate any intellectual property or proprietary rights of any third party.

2.5. User Content and Responsibility

If You submit, upload, or otherwise make available any User Content through the Service, You represent and warrant that:

• You have all necessary rights, consents, and permissions to do so;
• Such content does not violate any applicable law or the rights of any third party;
• You grant Us a non-exclusive, worldwide, royalty-free, sublicensable license to host, store, reproduce, display, and otherwise use such User Content for the purpose of operating and improving the Service.

You remain solely responsible for Your User Content, including for any claims arising therefrom. We reserve the right (but not the obligation) to monitor, review, or remove any content that violates this Agreement, at Our sole discretion.

2.6. Compliance with Sanctions and Export Controls

You represent and warrant that:

• You are not located in, nor are You a national or resident of, any country subject to sanctions, embargoes, or similar restrictions issued by the European Union, United States, United Nations, or other competent authority;
• You are not listed on any restricted party list maintained by such authorities;
• You will not use the Service in violation of any export control laws or economic sanctions regulations.

2.7. Data Processing and Consent GDPR

By using the Service, You acknowledge that the processing of Your personal data is necessary for the performance of this Agreement, for compliance with Our legal obligations, and, where applicable, based on Your consent or Our legitimate interests as defined under the EU General Data Protection Regulation (GDPR). For further details, please refer to Our Privacy Policy.

2.8. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, agents, affiliates, licensors, and service providers from and against any and all claims, demands, damages, liabilities, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use or misuse of the Service;
• Your breach or alleged breach of this Agreement;
• Your violation of any applicable law or the rights of a third party, including intellectual property or data protection rights;
• Any User Content submitted by You.

3.1. Ownership of the Service Proprietary

All content, technology, and materials provided through or incorporated into the Service — including but not limited to the platform architecture, software code, algorithms, design elements, databases, user interface (UI), functionalities, text, graphics, images, videos, audio, documentation, and all related copyrights, trademarks, trade secrets, patents, and other intellectual property rights — are and shall remain the exclusive property of GXG TECHSOFT SRL or its licensors. All rights not expressly granted under this Agreement are reserved.

You acknowledge that:

• The Service is protected by copyright, trademark, and other intellectual property laws;
• Nothing in this Agreement grants You any ownership or proprietary interest in the Service or its content;
• You shall not claim, register, or attempt to register any trademark, trade name, or domain name that is identical or confusingly similar to any Company mark.

3.2. License to Access

Subject to Your full compliance with this Agreement, We grant You a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Service solely for Your internal business or personal purposes. This license does not include the right to:

• Modify, reproduce, distribute, or publicly display any part of the Service without Our prior written consent;
• Create derivative works or reverse engineer any portion of the Service;
• Use any part of the Service to develop a competing product or service;
• Remove, obscure, or alter any proprietary notices or branding.

3.3. Trademarks

All trademarks, service marks, logos, trade names, and branding displayed on or through the Service (collectively, the “Marks”) are the property of GXG TECHSOFT SRL or their respective owners. You may not use or display any of the Marks without Our prior written consent or, where applicable, the consent of the rights holder.

3.4. Feedback

If You submit suggestions, comments, feedback, or ideas regarding the Service (collectively, “Feedback”), You acknowledge and agree that:

• Such Feedback is provided voluntarily and without expectation of compensation;
• We shall be free to use, copy, modify, publish, or otherwise exploit the Feedback for any lawful purpose, without any restriction or obligation to You.

4.1. License Grant

Subject to Your compliance with this Agreement and applicable subscription terms, We grant You a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to:

• Access and use the Service during the Subscription Term (as defined in Section 5), solely for Your internal business operations or personal use (as applicable), and
• Use any accompanying documentation solely in connection with Your authorized use of the Service.

No other rights are granted unless explicitly provided in writing.

4.2. License Limitations

Except as expressly permitted by this Agreement or mandatory applicable law, You shall not:

• Copy, reproduce, modify, distribute, display, or transmit the Service or any part thereof;
• Rent, lease, sublicense, resell, assign, or otherwise commercially exploit the Service;
• Use the Service to operate as a service bureau or to provide outsourced services;
• Circumvent or disable any technical or security features of the Service;
• Access the Service in order to build a competing product or service, or for any benchmarking or competitive analysis.

4.3. Subscription Tiers and Access

Access to specific features or functionality may require a paid subscription. Free or trial plans may be subject to limitations (e.g., usage caps, feature restrictions, term limits) as defined on Our pricing page or in Your subscription agreement. We reserve the right to modify or discontinue any plan or feature at Our discretion, with reasonable notice where required by law.

4.4. Open Source Components Open Source

Certain components of the Service may include or link to open-source software governed by separate license terms. Where applicable, those terms will apply in addition to, and will take precedence over, conflicting terms of this Agreement with respect to such components.

4.5. Reservation of Rights

All rights not expressly granted to You under this Agreement are reserved by the Company. No license or right is granted to You by implication, estoppel, or otherwise, except as expressly stated herein.

4.6. Software Clients

If the Service includes downloadable software, such as mobile apps, browser extensions, or desktop clients, We grant You a limited license to download, install, and use such software solely in connection with the Service, in accordance with this Agreement. You may not modify, distribute, reverse-engineer, decompile, or create derivative works from any such software, except to the limited extent expressly permitted by applicable law.

5.1. Subscription Plans

Access to the Service may require a paid subscription. We offer various plans, including free, trial, and paid tiers, each with different features, limits, and pricing, as described on Our website or in a written agreement. By subscribing, You agree to the terms applicable to Your selected plan.

5.2. Billing and Payment

• All fees are due in advance and are non-refundable, unless otherwise stated in this Agreement or required by applicable law.
• You authorize Us or Our authorized payment processor to charge Your provided payment method for all applicable fees on a recurring basis (e.g., monthly or annually), based on Your selected billing cycle.
• You are responsible for maintaining valid, current, and accurate billing information.
• If automatic billing fails or is declined, We may suspend or terminate Your access to the Service until payment is received.

5.3. Taxes

All fees are exclusive of applicable taxes, levies, duties, or similar governmental assessments, including VAT. You are responsible for paying all such taxes imposed on Your use of the Service under applicable law. Where required by law, We will collect such taxes and remit them to the appropriate authority.

5.4. Auto-Renewal and Cancellation Auto-Renewal

Unless otherwise stated in Your subscription plan, subscriptions automatically renew at the end of each billing cycle for an additional term of the same duration. You may cancel Your subscription at any time via Your Account settings or by contacting Us in writing before the renewal date.

Cancellation will take effect at the end of the current billing period. No refunds will be issued for the remaining portion of the term unless required by applicable consumer protection law.

5.5. Changes to Pricing or Plans

We reserve the right to modify pricing, subscription features, or plans at any time, in Our sole discretion. In the event of a price change or material change to Your plan, We will provide You with reasonable advance notice, and the changes will take effect on the next billing cycle unless You cancel before that date.

5.6. Free Trials and Promotional Offers

We may offer free trials or promotional pricing for limited periods. At the end of the trial or promotional period, unless You cancel, You will be automatically charged the applicable fee for the selected plan.

Eligibility for free trials is determined by Us in Our sole discretion. We reserve the right to revoke access if We determine You are not eligible.

5.7. Refunds Refund Policy

Except as expressly stated herein or required by law, all purchases are final and non-refundable. If You believe You are entitled to a refund under applicable Romanian or EU consumer protection law (e.g., withdrawal within 14 days for non-enterprise digital services), please contact Us at hello@turbobulls.com with details.

5.8. Payment Disputes

If You dispute any charge, You must notify Us in writing within ten (10) calendar days from the billing date. Failure to do so will result in waiver of any claim relating to that charge.

6.1. Termination by You

You may terminate Your subscription and close Your Account at any time via the Account settings or by contacting Us in writing. Termination will take effect at the end of the current billing period, unless otherwise specified.

If You terminate during an active billing period, You will not be entitled to a refund for any unused portion of the Service, except as required by applicable law.

6.2. Termination or Suspension by Us

We reserve the right, at Our sole discretion, to suspend or terminate Your access to the Service (in whole or in part), including deletion or disabling of Your Account, with or without notice, if:

• You breach any provision of this Agreement;
• You fail to make timely payment of fees;
• We reasonably suspect or detect unauthorized access, fraud, misuse, or illegal activity;
• We are required to do so by law, court order, or regulatory directive;
• Continuing to provide the Service to You is no longer commercially viable or legally permissible.

In cases of suspension, access may be restored upon resolution of the issue, at Our discretion.

6.3. Effect of Termination

• Your right to access and use the Service will immediately cease;
• We may permanently delete or anonymize any User Content or data associated with Your Account, subject to applicable law and Our data retention policy;
• You remain liable for any outstanding fees or charges incurred prior to termination.

6.4. Survival

Any provisions of this Agreement that by their nature should survive termination (including but not limited to intellectual property rights, confidentiality, disclaimers, limitations of liability, indemnity, and governing law) shall survive termination of this Agreement.

6.5. Export, Sanctions, and Legal Compliance Legal

We may restrict, suspend, or terminate access to the Service in any jurisdiction where provision of the Service would violate applicable export control laws, sanctions, or other legal restrictions.

6.6. User-Initiated Deletion and Data Export GDPR

If You are a data subject under the GDPR or equivalent data protection laws, You may request deletion of Your Account and associated personal data. Subject to applicable law and technical feasibility, We will process such requests in accordance with Our Privacy Policy.

If permitted under Your plan, You may request to export Your User Content before termination. We are under no obligation to retain or provide access to any data after the effective date of termination.

7.1. Service Provided “As Is”

The Service is provided on an “as is” and “as available” basis, without warranties or guarantees of any kind, whether express, implied, statutory, or otherwise. To the fullest extent permitted by applicable law, We disclaim all warranties, including but not limited to:

• Merchantability;
• Fitness for a particular purpose;
• Non-infringement;
• System uptime, error correction, or uninterrupted availability;
• Accuracy, completeness, or reliability of data or results.

Some jurisdictions, including the European Union, may not allow certain exclusions. In such cases, any excluded warranties shall apply only to the minimum extent required by law.

7.2. Third-Party Services and Content

We are not responsible for any third-party content, products, services, or integrations made available through the Service. Any use of third-party offerings is at Your own risk and governed by the applicable third-party terms.

7.3. Limitation of Liability (Paid Users)

For Users who have paid for the Service, Our total cumulative liability to You for any and all claims arising out of or relating to the Service shall not exceed the amount You paid Us in the twelve (12) months immediately preceding the claim.

7.4. Limitation of Liability (Free Users)

If You are using the Service without charge, You agree that Our total liability to You for any claim shall be limited to proven, direct damages not exceeding one hundred euros (€100).

To the extent permitted by law, We shall have no liability for indirect, incidental, special, punitive, or consequential damages in connection with free-tier access.

7.5. Exclusion of Certain Damages

To the maximum extent permitted by law, in no event shall We (or Our officers, directors, employees, affiliates, licensors, or suppliers) be liable for:

• Loss of profits, revenue, business opportunities, or goodwill;
• Loss, corruption, or unauthorized disclosure of data;
• Business interruption, system failure, or security breaches;
• Any indirect, special, incidental, exemplary, or consequential damages, however caused and under any theory of liability.

This limitation applies regardless of whether the damages were foreseeable or whether We were advised of the possibility of such damages.

7.6. Mandatory Consumer Rights Consumer Protection

Nothing in this Agreement shall exclude or limit liability:

• For death or personal injury caused by Our negligence;
• For fraud or fraudulent misrepresentation;
• For any breach of statutory obligations under applicable consumer protection or digital content laws (including Romanian and EU law);
• In any situation where such exclusion or limitation would be contrary to mandatory law.

8.1. Your Obligation to Indemnify

You agree to indemnify, defend, and hold harmless GXG TECHSOFT SRL, its affiliates, officers, directors, employees, agents, licensors, service providers, subprocessors, and subcontractors (collectively, the “Indemnified Parties”) from and against any and all claims, demands, actions, proceedings, liabilities, damages, losses, fines, penalties, costs, and expenses — including reasonable attorneys’ fees — arising out of or relating to:

• Your access to or use of the Service;
• Your violation of this Agreement, applicable law, or any rights of a third party;
• Any content or data submitted, uploaded, stored, or transmitted through Your Account;
• The conduct of any person accessing the Service using Your credentials or acting on Your behalf;
• Any regulatory investigation, enforcement action, or penalty arising from Your use of the Service or User Content.

8.2. Indemnification Procedure

We will:

• Promptly notify You in writing of any indemnifiable claim (except where delayed notice does not prejudice Your defense);
• Allow You to assume control of the defense and settlement of the claim, subject to Our prior written consent for any settlement (not to be unreasonably withheld);
• Retain the right to participate in the defense with Our own counsel at Our own expense.

You may not settle any claim without Our prior written consent if the settlement:

• Imposes liability, financial obligation, or ongoing restriction on the Indemnified Parties;
• Requires an admission of wrongdoing by the Indemnified Parties; or
• Conflicts with the terms of this Agreement.

9.1. Governing Law

This Agreement and any dispute or claim arising out of or relating to it shall be governed by the laws of Romania, without regard to its conflict of law rules.

If You are a consumer habitually resident in the EU/EEA, this choice of law shall not deprive You of the protection afforded by mandatory provisions of the law of Your country of residence, pursuant to Article 6(2) of Regulation (EC) No 593/2008 (Rome I).

9.2. Jurisdiction Jurisdiction

If You are a business user, You agree that any dispute or claim shall be subject to the exclusive jurisdiction of the courts of Bucharest, Romania.

If You are a consumer, You may bring proceedings in Romania or in the courts of Your country of residence, in accordance with Regulation (EU) No 1215/2012 (Brussels I bis).

This clause does not affect any rights You may have under applicable law to alternative dispute resolution.

9.3. Informal Dispute Resolution

Before initiating formal proceedings, both parties agree to first attempt to resolve any dispute informally by written notice and good-faith negotiation for thirty (30) days.

This clause does not restrict either party’s right to seek injunctive or emergency relief in cases involving misuse of the Service, violation of intellectual property rights, or legal urgency.

10.1. Entire Agreement

This Agreement, together with Our Privacy Policy, Disclaimer, and any other legal or commercial terms expressly incorporated by reference, constitutes the entire agreement between You and Us regarding the Service. It supersedes all prior and contemporaneous agreements, proposals, or communications, whether oral or written.

10.2. Modifications to Terms

We may update or modify these Terms from time to time, in Our sole discretion. If We make material changes, We will notify You by email, in-app notification, or by posting a prominent notice on Our website.

Your continued use of the Service after the effective date of the updated Terms constitutes acceptance of the changes. If You do not agree to the changes, You must stop using the Service.

10.3. Waiver and Severability

Our failure to enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. If any provision is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions of this Agreement shall remain in full force and effect.

10.4. Assignment Transfer Rights

You may not assign, delegate, or transfer this Agreement or any of Your rights or obligations under it without Our prior written consent. We may assign this Agreement without restriction, including in connection with a merger, acquisition, corporate reorganization, or sale of assets.

10.5. Relationship of the Parties

Nothing in this Agreement shall be construed to create a partnership, joint venture, employment, or agency relationship between You and Us. You acknowledge that You have no authority to bind Us in any way.

10.6. Language English Prevails

This Agreement may be provided in multiple languages. In the event of any conflict between versions, the English-language version shall prevail unless otherwise required by applicable law.